Customer Service Sucks.......

Yes, I work in Customer Service.....and yes it sucks, especially today. I just got another "monitoring" form today for a call I received yesterday. Did not offer further assistance, Did not give a reference number, Did not thank the caller for calling, and did not log the call at all. On a normal call with a normal customer I would have probably did all of the above things, but this call was from another customer service rep at another company we deal with frequently. They called to say "Hey, these files are bad... send them again", so I find out what's wrong and resend them. It becomes tedious if I have to say that long drawn out speech everytime I work with these people. I guess really I was taking a chance and hoping the QA Monster was not listening in on the call.

No such luck, I had a visit quickly after logging into my phone brought with her was a form with a list of all the things I did wrong on it. She began to go down the list of charges while pointing to the various pieces of paper that have taped to my cube with the scripts that we need to remember. Blah...blah...blah...blee...blee...blee...Just give me the paper so I can sign already. SHEEP

On an up note my son should be here next week, I still need to finish some things around the house though before he gets here. Like hmmm getting another bed to put in the other bedroom and maybe getting the shower fully operational. The time seems to be running out so I need to get a move on.

What are the odds of buying someone the same exact card for a holiday like Valentine's Day or on Sweetest Day? This happened to my girlfriend and I on Sweetest Day this past Saturday. We had bought the same exact card, it was pretty funny and interesting all at the same time. I guess that does show that we pretty much feel the same way since the card probably best said the way we feel about each other.

Trip to Chicago
Well I drove up to Chicago with my girlfriend with the intentions on bringing back a rat terrier puppy. Well we didn't get the puppy, but I think we still had a good time regardless.
The hotel was pretty nice, even though they tried to stick us in the same room as someone else. Yea that's right, right after we checked in this other young couple had checked in and we happened to follow them into the parking garage and happened to follow them onto the third floor of the hotel. We almost happened to follow them into room 325 on that same floor but we both found that kind of odd. We went back down to the lobby to tell the front desk person that there was someone else that just walked into our room. After he checked to find out who checked the people in, he apologized and set us up in a "nicer" room. So we hurried off and went to our room before they changed their mines about the nicer room. I'm still not sure how much nicer it was since I didn't get to see the other one though.
I even attempted to see my best friend in Milwaukee since we were so close. I had talked to him prior to coming up there and he sounded pretty happy we were coming. He did mention that he was drinking some Paul Mason and some kind of 211 beer that I have never heard of, That was pretty much the last sentence I heard from him. When we got there his girlfriend answered his phone and told me that he was pretty much trashed and not responsive to anything. We went over his girlfriend's house and there he was just spread out on the bed....not going anywhere for a long while. His girlfriend attempted to wake him when we got there and when that worked attempted to have me wake him... even though I knew that was gonna have the same effect as me poking him with a q-tip. So not to totally ruin her Sweetest Day, we all went out to CO2 Ultra Lounge it was a pretty nice place and a nice change from the places here in Dayton. After that we left and went back to Chicago.
Even though we didn't get the dog while we were there, I really enjoyed the time we had. To be able to spend some time away felt pretty good. I'm really looking forward to the next trip to NY.

Before I get into the detail of my weekend there are two things that I need to be sure to write about. They both have to deal with two small problems I had when using my linux box a couple times. One has to do with eth0 not starting up on boot and the other was a problem with the cdrom drive refusing to open.

Eth0 not starting on boot

Well for a few weeks now I have been having this problem, It probably happened the last time my cable internet went down and didnt come back up. I went in and changed something on my network settings to get my network connection back up but never changed it back. Not really sure what it was, and I really didn't notice the problem till I tried to run Nmap recently. It kept telling me that I had to specify my source address because it could not find it. I found it interesting since I have DHCP running and I should have had one.
After the ifconfig indeed showed me that there was no IP specified for eth0 I had to try to resolve that. Since I use redhat I went into "neat" and saw that my network device was eth0:1 instead of eth0. To get my network connection working on startup again I copied the ifcfg-eth0:1 into ifcfg-eth0. When I did this it showed eth0 as a selection for one of the network devices. I deactivated eth0:1 and activated eth0, did a restart, and it came up on boot this time. I also did an ifconfig and saw that I also had an IP address. I think this also caused me some network congestion problems, but that had to do with my gateways. On to the next problem...

Cdrom drive will not open

This was a very interesting problem since at the time I thought I had no programs running and I wasn't currently doing anything to the drive. Every time I tried to unmount the drive though it gave me the "device is busy" error. So I had to figure out what in the world was going on, so I did a google search for possible solutions to my problem. I found that in LSOF, I did /usr/sbin/lsof /mnt/cdrom and it showed me a process that still had a hold of the cdrom drive. After I killed the process I was able to unmount the drive finally.

::: GMAIL invites to anyone who needs one, I have 3 left :::

I had a pretty good weekend I just got in from Chicago.... I'll fill in the details tomorrow.