I had a two hour long meeting today discussing the fact that we do not send spam and the new tool we have to filter spam out of customer accounts. So I can no longer tell a customer if they have spam in their account because technically I don't know. "Mrs. Johnson, I'm sorry to say that I really don't know what kind of messages you have in that account. I don't know what you would consider unsolicited or solicited email. For all I know you may be passing out viagra samples as christmas stocking stuffers."
Yea, I know that's extreme but I needed something to think about while sitting there while my brain started to numb. So if someone mentions the word spam then all kinds of red flags and lights will go off..... seriously, there's a red light that reacts to the word spam if said on the phone...... well ok, not seriously but it was a long meeting so I put that into my thoughts as well.
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